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What is PayPal Buyer Protection?

In simple words - if you pay through your PayPal account you are covered with PayPal's warranty, meaning you can get your money back if you are unsatisfied.

Here is how PayPal explains it:

"If an eligible item that you've bought online doesn't arrive, or doesn't match the seller's description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection can cover your eligible online purchases, on eBay or on any other website, when you use PayPal."
General Guidelines from PayPal:
  • The buyer can open a dispute within 180 days of the date the payment was made.
  • If the buyer and the seller cannot reach a mutual agreement, the dispute can be escalated to a claim within 20 days after opening the dispute.
  • Buyers cannot open several disputes for the same payment.


Freegram notice: 99% of problems can be solved with a simple email. We request that you reach out to us using our "Contact us" page. Our Customer Service Department will get back to you within 24-48 (usually less than 24 hours) with a review of your concern, and a solution.

* For more information on refunds please see Freegram's Refund Polciy.

PayPal notice: If an item doesn't arrive or doesn't match the description, and your payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs.

* For more information on PayPal Buyer protection contact PayPal