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Why was my card declined?

If you're certain that you've entered correct details and your card still got declined there might be only one explanation. Our credit card checkout requires your card to support 3-D Secure - also known as:

  • Verified by Visa
  • MasterCard SecureCode

This is done in order to prevent both parties from fraudulent transactions. This security layer might not be supported by your credit card issuer, which is common in North America.

We're very sorry for the inconvenience that this might have caused. Please try to use an alternative payment method or alternative credit or debit card.