freegram help center

CRYPTO PAYMENTS

How we accept payments with cryptocurrency and FAQs.
Automated Payments
Direct Wallets
FAQ
For most of our packages we have an automated cryptocurrency payments available through Coingate. To pay for our services with Coingate, simply navigate to a button or link that will redirect you to cryptocurrency payment checkout. Go to the service page and choose the right package. For services or packages without cryptocurrency button, please switch to the "Direct Wallets" tab above.
After clicking the "Cryptocurrency" or "Pay with BTC, ETH & other ALT coins ->" you will be redirected to the payment gateway provided by Coingate. Please read carefully the instruction. As we provide an additional discount for payments made with cryptocurrency, the discount is already subtracted from our regular price.
Telegram BTC / CRYPTO investors package is used as an example, same checkout process applies to all other services.
After selecting an appropriate amount to the package you wish to purchase, click the checkout button and choose between Bitcoin or Altcoin payment.
Over 50 ALT coins are currently available for checkout. Simply choose the one that you wish to pay with on the page or use the search option if you don't see your coin.
If you decide to pay with ALT coins, you will be asked to indicate the refund address first, after that you will be able to proceed to the payment.
Your payment time is limited. For payments with bitcoin, it is 20 minutes, for ALT coins 10 minutes on average. You will see the exact time at the final checkout window as shown on the screenshot below, please keep that in mind or you will have to go all over the process again. You may use the wallet button for faster checkout.
Some packages such as custom tailored services / offers do not have a link or button for automated payment with cryptocurrency. In that case, we kindly ask you to make a payment to our direct wallet. Below is a quick guide on how to complete such payments.
Ethereum
Bitcoin
Litecoin
ADA
NEO
DASH
ARK
Ethereum payments
1. Use a cryptocurrency converter to convert your total amount from USD to ETH. Conver now

2. Make a payment to the Freegram ETH address. Copy this address & double check that you have copied it in full:

0x5C2a9D94cEa98a1B901635c3023BF2a8d4d2B7e2


3. Email us your order details to at [email protected] or use the form below in the following order:

  • Service (e.g: Telegram Group Members with custom comments)
  • Quantity
  • Link (to your group, video, post or username to your account depending on the service ordered)
  • Attachments (e.g: "Custom Comments list" file or link to google spreadsheet / doc )
  • Your crypto transaction link / id. (e.g: Etherscan link)

After we verify that the payment went through, we will immediately proceed your order.

Please note: your payment may take up to 24h to validate.
Bitcoin payments
1. Use a cryptocurrency converter to convert your total amount from USD to BTC/BCH. Conver now ▶

2. Make a payment to the Freegram BTC address. Copy this address & double check that you have copied it in full:

1CWeybcuQoYKrxZRsxCLwoxkfHDLiNWH49

3. Email us your order details to at [email protected] or use the form below in the following order:

  • Service (e.g: Telegram Group Members with custom comments)
  • Quantity
  • Link (to your group, video, post or username to your account depending on the service ordered)
  • Attachments (e.g: "Custom Comments list" file or link to google spreadsheet / doc )
  • Your crypto transaction link / id. (e.g: Etherscan link)

After we verify that the payment went through, we will immediately proceed your order.

Please note: your payment may take up to 24h to validate.
Litecoin payments
1. Use a cryptocurrency converter to convert your total amount from USD to LTC. Conver now

2. Make a payment to the Freegram LTC address. Copy this address & double check that you have copied it in full:

LS4ypGuy7iruiCXa8uaEkqgm9bF42c3sUc

3. Email us your order details to at [email protected] or use the form below in the following order:

  • Service (e.g: Telegram Group Members with custom comments)
  • Quantity
  • Link (to your group, video, post or username to your account depending on the service ordered)
  • Attachments (e.g: "Custom Comments list" file or link to google spreadsheet / doc )
  • Your crypto transaction link / id. (e.g: Etherscan link)

After we verify that the payment went through, we will immediately proceed your order.

Please note: your payment may take up to 24h to validate.
Cardano payments
1. Use a cryptocurrency converter to convert your total amount from USD to ADA. Conver now

2. Make a payment to the Freegram ADA address. Copy this address & double check that you have copied it in full:

DdzFFzCqrhsnpDnz9BxUCUjoPpCDSq25x3pMvEEXdk5YZ3HDWP
KZFzo8J8eLsfnLvhad8ci9r4YEXnsWaqzW347FygUANnjaYf1djF2o


3. Email us your order details to at [email protected] or use the form below in the following order:

  • Service (e.g: Telegram Group Members with custom comments)
  • Quantity
  • Link (to your group, video, post or username to your account depending on the service ordered)
  • Attachments (e.g: "Custom Comments list" file or link to google spreadsheet / doc )
  • Your crypto transaction link / id. (e.g: Etherscan link)

After we verify that the payment went through, we will immediately proceed your order.

Please note: your payment may take up to 24h to validate.
NEO payments
1. Use a cryptocurrency converter to convert your total amount from USD to NEO. Convert now

2. Make a payment to the Freegram NEO address. Copy this address & double check that you have copied it in full:

AJDWsrgyZT75VMRgLorjHhhBFdM4G2my6X

3. Email us your order details to at [email protected] or use the form below in the following order:

  • Service (e.g: Telegram Group Members with custom comments)
  • Quantity
  • Link (to your group, video, post or username to your account depending on the service ordered)
  • Attachments (e.g: "Custom Comments list" file or link to google spreadsheet / doc )
  • Your crypto transaction link / id. (e.g: Etherscan link)

After we verify that the payment went through, we will immediately proceed your order.

Please note: your payment may take up to 24h to validate.
Dash payments
1. Use a cryptocurrency converter to convert your total amount from USD to DASH. Convert now

2. Make a payment to the Freegram DASH address. Copy this address & double check that you have copied it in full:

XnX7gwiKikmoKJVcL2ZeyosxDq8NJFeMgn

3. Email us your order details to at [email protected] or use the form below in the following order:

  • Service (e.g: Telegram Group Members with custom comments)
  • Quantity
  • Link (to your group, video, post or username to your account depending on the service ordered)
  • Attachments (e.g: "Custom Comments list" file or link to google spreadsheet / doc )
  • Your crypto transaction link / id. (e.g: Etherscan link)

After we verify that the payment went through, we will immediately proceed your order.

Please note: your payment may take up to 24h to validate.
ARK payments
1. Use a cryptocurrency converter to convert your total amount from USD to ARK. Conver now

2. Make a payment to the Freegram ARK address. Copy this address & double check that you have copied it in full:

AUES17t9umqgfw1N5fL83WeWooddRiHA1r

3. Email us your order details to at [email protected] or use the form below in the following order:

  • Service (e.g: Telegram Group Members with custom comments)
  • Quantity
  • Link (to your group, video, post or username to your account depending on the service ordered)
  • Attachments (e.g: "Custom Comments list" file or link to google spreadsheet / doc )
  • Your crypto transaction link / id. (e.g: Etherscan link)

After we verify that the payment went through, we will immediately proceed your order.

Please note: your payment may take up to 24h to validate.
PAID? WE NEED DETAILS!
Use this form to send us your details of the order, in case you have paid with a direct wallet option.
E-mail
Service network
Service details
Quantity
Your link:
Link to attachement
Attachments
Your Special Request
Payment link / id
Are there any fees if paid through coingate?
Coingate does not have any hidden fees to merchants or customers, their system gets the best bitcoin price from different exchanges and the price is updated every 60 seconds.
How do I pay this? Can I pay using debit / credit card, MoneyGram, Western Union?
This invoice can only be paid using Bitcoin or other cryptocurrencies (altcoins). If you already have some bitcoins, read here for payment instructions.

We understand that Bitcoin can be a bit overwhelming and confusing at first, so we will try our best to help you get started.

To pay the invoice with Bitcoin, there are several steps:

  1. Install a Bitcoin wallet. We recommend Electrum (read our guide) or Copay.

  2. Buy some bitcoins to a Bitcoin address generated in the wallet you installed (do NOT use an address from the invoice).

    1. You can do so using your credit card or debit card. The process is quick and easy, and should take no longer than 1 hour (read our step-by-step guide).
    2. You can also bitcoins using a bank transfer. To do so, create an account on https://coingate.com, login, choose "Buy Bitcoins" on the menu and follow the payment instructions there.
  3. Use your Bitcoin wallet to pay for the invoice: https://blog.coingate.com/2017/02/how-to-pay-bitcoin-invoice/

You can also visit this website for more general information about Bitcoin: https://bitcoin.org

My invoice shows "Confirming" and seems to be stuck.
"Confirming" status indicates that your transaction has been detected, but that we are still waiting for Bitcoin network confirmation of the payment.

Once you see this status, there is nothing else you need to do. Feel free to close the invoice tab (though we recommend bookmarking it first), and expect an email from your seller once the payment is processed by them.

Transaction confirmation times depend on 1) the fee that was attached to the transaction and 2) the load of the Bitcoin network. Typically, transactions confirm within an hour, but can take up to several hours or even days if the fee attached is too small.

I sent the transaction, but it is not shown on the invoice. What should I do?
If you used a web wallet to make the payment (such as Blockchain.info or Coinbase), made a withdrawal from an exchange (such as Poloniex or Bitstamp), or used another 3rd party service to send the transaction, please allow some additional time for the payment to appear. Such services may delay your transactions, thus they might not appear on CoinGate invoices immediately.

In case the invoice has already expired and your transaction still has not appeared on the invoice, please contact our support here and let us know the following information:

  • Which service you used to send the payment
  • Your Bitcoin transaction ID (if known) and other details that you feel may be helpful
  • CoinGate Order ID or the invoice URL
If you made the payment from an exchange or another 3rd party, please contact them and ask them to give you the Bitcoin transaction ID, as without it might not be possible for us to locate your payment.
How can I receive a refund for a fully paid order, an expired order, a partially paid (underpaid), or an overpaid order?
As stated on our cryptocurrency processor website CoinGate, to request a refund for a fully paid and confirmed order, the merchant (freegram.ca in this case) must contact CoinGate support with order details and the Bitcoin address to which the refund should be sent.Please forward

If the withdrawal for this payment was already paid out to the merchant (freegram.ca), it is up to the merchant himself to issue the refund.

If a payment failed for some reason and reached the CoinGate invoice after the timer had already expired, a refund form will be displayed on the invoice. The refund form will also be displayed in case the customer overpaid the invoice. Please note that you will not see the refund form if your transaction has not been confirmed on the blockchain.

In such cases, the customer can fill out the form directly on the invoice, without involvement of the merchant. If the customer requests so, we will be able to process the payment manually, and the refund will not be issued.

Minimum refundable amount is 0.001 BTC. Refunds can take up to 48 hours to be sent.

An example refund form is shown below.

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