- The buyer can open a dispute within 180 days of the date the payment was made
- If the buyer and the seller cannot reach a mutual agreement, the dispute can be escalated to a claim within 20 days after opening the dispute
- Buyers cannot open several disputes for the same paymen
If an item doesn't arrive or doesn't match the description, and your payment is eligible, we'll reimburse the full cost of eligible purchases paid, including shipping costs.
* Contact PayPal for more information