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2017-2020 © Freegram Inc.
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These Terms contain an arbitration agreement and class action waiver, whereby you agree that any dispute or claim relating in any way to your use of the Site, or to products or services sold, distributed, issued, or serviced by us or through us, will be resolved by binding, individual arbitration, rather than in court, and you waive your right to participate in a class action lawsuit or class-wide arbitration. We explain this agreement and waiver, along with some limited exceptions, in Section 6, below.

Please note that while some of the events listed on the Site may appeal to children, the Site is not targeted at children under the age of 13, and they are not permitted to use the Site. We strongly encourage all parents and guardians to monitor the Internet use by their children. If you use the Site, you affirm you are at least 13 years old.

1. Disclaimer 1.0

2. Interpretation

2.1 Freegram, we, our, its and us refer to freegram.io, its owner and authorized officials.
2.2 'Services' include all the services offered by Freegram including but not limited to freegram.io, Telegram Services packages, Facebook Services package (including likes, followers & other), Instagram Services package (including likes, followers & other), Twitter Services package (including likes, followers & other) and YouTube Services package (including views, likes, followers & other) and such other packages Freegram may introduce in future.
2.3 Additional or separate agreement refers to any separate understanding between Freegram and the user other than or in addition to the TOS.
2.4 You, client, visitor and user refer to any person visiting freegram.io and using the Services.
2.5 The 'TOS' refers to all provisions of this terms of services document from 1 to 12 applies to the Services.
2.6 Privacy Policy means the principle position of Freegram describing the ways of collection, use and maintenance of the information relating to the user.
2.7 Provision: It refers to all the sections, sub-sections and proviso herein contained.
2.8 Likes; it refers to the number of likes on a Facebook page, Twitter page, Instagram or a web page URL as indicated by the Facebook.com platform.
2.9 Views; it means the number of views YouTube shows beneath the video player indicating number of visitors who have viewed the page or the number of post views tat is represented on a bottom right of the post in Telegram channels.
2.10 Subscribes or Follows; It refers to an act of the user subscribing to any update as follower on the social media account of the client including YouTube, Twitter and Instagram.
2.11 Members; it means the number of users joined Telegram group or channel and is shown on top of the group or channel.
2.12 Inviting; It refers to an act of the user inviting another user to any group within the social media account of the client including Telegram.
2.13 Comments; It refers to an act of the user commenting on a post / video / chat or group within the social media account of the client including Facebook, YouTube or Telegram.
2.14 Retweets; It refers to an act of the user sharing clients post within the social media account of the client including Twitter.
3. Services and warranties:

3.1 Our services include carrying out promotional campaigns by helping the client to increase the members, followers, views, likes, subscribes, comments & other engagement of social media networks users of the social media account of the client.
3.2 The client agrees that Freegram owns no liability for the content, activity and purpose of the client's social media account.
3.3 It is sole responsibility of the client to ensure the observation of the terms and conditions of any contract with third party.
3.4 Freegram does not require access to the client's social media account. It is responsibility of the client to ensure his/her/its social media account is safe from the unauthorized access.
3.5 It is sole responsibility of the client to ensure that the social media account(s) and/or other resourced are publicly accessible and there are no restrictions of any kind for Freegram to view & engage with the account & content in a way that is required to deliver the services.
3.6 The client agrees not to violate any provision of the contract the client has had with any third party. It is the responsibility of the client to ensure that the Terms of Services are not contrary to the contract with third party. The client represents and warrants that Freegram is and shall not be party to such violation.
3.7 The client understands that Freegram is not affiliated, in any manner, to any social media network including without limitation Facebook, Instagram, Twitter, Telegram and YouTube.
3.8 The client agrees not to use the Services for any purpose not compliant with the laws for the time being in force in Canada and the United States and with the public policy.
3.9 Freegram may modify or terminate the Services at any time without serving notice; provided that the existing user either shall be refunded or served.
3.10 Freegram reserves the right to amend, change or modify any provision of the Terms of Services, and the amended, changed or modified Terms of Services shall be effective immediately after they are posted on http://freegram.io.
3.11 Freegram may refuse services to any client without assigning the reason to that effect.
3.12 Freegram may refuse the Service to the client account containing unlawful, threatening, offensive, defamatory, libelous or objectionable or otherwise violate the Terms of Services.
3.13 Freegram provides a limited warranty of 30 days to maintain the desired promotion level for our services. In the event of reduction in the likes, followers, or views, the client is advised to inform immediately to Freegram which shall immediately make up such reduction or refund in full if not stated otherwise in the package purchased. In the event of reduction in the likes, followers, members or views after the period of 30 days the client is advised to inform immediately to Freegram which will look into the matter and will investigate and will do its best in the good faith to make up such reduction.
3.14 Freegram employs a natural human campaigns & natural social media marketing techniques, using no software and hence posing no negative consequences for the client's social media account. Anything that may be used in addition Freegram is obligated to state within the package / offer and explain to the client.
3.15 The Services completion may take time as Freegram employs real human accounts and adopts a natural course. The smaller packages take 2 to 14 days, and larger packages may take 30 to 60 days.
3.16 Client agrees that Freegram may use whenever necessary third party services aside from own marketing tools and techniques including but not limited to: traffic exchanges, ppc (pay per click) and ppm (pay per mille) platforms.
3.17 Freegram does not incentive any user to like, view or follow the client's social media profile in a manner that falls within the meaning of violation of the terms and conditions of the social media networks including but not limited to Facebook, Instagram, YouTube, Telegram and Twitter.
3.18 We hereby warrant that we do not make, instigate or encourage any user to violate the terms and conditions of the social media networks including but not limited to Facebook, Instagram, YouTube, Telegram and Twitter.
3.19 Freegram does not mislead the user in any manner that may violate the terms and conditions of the social media networks including but not limited to Facebook, Instagram, YouTube, Telegram and Twitter.
3.20 Freegram employs a strategy to provide the Services which is compliant with terms and conditions of the social media networks and all the laws for the time being in force.
3.21 Technically, Freegram also serves the interests of the social media networks, and employs all the measures to ensure that no provision of the terms and conditions of the social media websites is violated, and no act is detrimental to the interests of the social media websites.
3.22 Freegram may take up 6 months to complete an order.
3.23 Freegram will have orders under $100 completed in under 1 month, and orders under $1000 completed in under three months.
4. Payments, Refunds, and Cancellation:

4.1 The price for various packages is provided on each page with packages. Freegram reserves the right to modify such price from time to time without serving a prior notice. The price or payment shall refer to the updated price of the package.
4.2 The pricing pages forms the part of the TOS.
4.3 Freegram accepts payments through Credit Cards & other payment methods which Freegram reserves the right to add or remove without serving a prior notice.
4.4 The payment made for the Services by the client to Freegram is not refundable unless it falls under the Freegram refund policy which is provided as an addition to ToS.
4.5 The user shall prefer to use Freegram dispute resolution arrangements if a dispute arises.
4.6 The user, without contradicting the terms and conditions, agrees not to dispute any transaction with Freegram unless Freegram dispute resolution arrangements fail to address the legitimate claims of the client.
4.7 The client is advised for his/her own benefits to understand all aspects of the transactions and have an independent legal opinion before making a final decision to subscribe to the Services. Freegram owns no liability if you omit to read the TOS.
4.8 All other refunds are to be made at the sole discretion of Freegram.
4.9 Orders can be cancelled within 24 hours if we have not already started working with your order. In this case, a full refund will be sent, at the sole discretion of Freegram.io.
4.10 The client understands that recurring billing for recurring services/packages is billed every 30 or 31 days from the start of the campaign, until cancelled.
4.11 The client can cancel their campaign at any time by emailing or calling in to our support team, or through the contact page (mentioned in section 14).
4.12 Recurring clients can request a pro-rated refund on un-used credits on their last month of service, if they wish to end their service early.
4.13: Recurring billing will proceed for 12 months from the date of first payment, unless cancelled therein. For clients whom wish to extend beyond this term, at 12 months and 1 day, Freegram will contact you directly to reaffirm billing information and your intent to continue beyond the stated 12 month period.
5. General Terms:

5.1 Freegram reserves the right to revise, amend, change, alter, replace, withdraw and declare not-applicable any of the provisions of the TOS without serving a prior notice. Such revision, amendment, change, alteration, replacement, withdrawal or inapplicability shall come into force soon after it is posted on the TOS page.
5.2 Freegram reserve the right to terminate, amend, modify or make unavailable any of part or feature of the Services without notice. The user who has made the payment for the Services is entitled to demand the Service as prescribed at the time of the order or the refund.
5.3 Freegram offers the Services to the users having legal qualification to enter into the contract as to the age and solvency. If you do not have such qualification, Freegram hereby advised you not to use the Services. Freegram disclaims all the liabilities whatsoever.
5.4 The user is prohibited to use Freegram in a manner that can cause damage, disable, impair or overburden it or interfere with the use of any other user of Freegram.
5.5 The user is forbidden hereby to employ any robot, spider, any automatic device or manual process or means to access freegram.io for any purpose, including but not limited to copying or monitoring any of the material on freegram.io without prior consent of Freegram.
5.6 The user is prohibited to use any device or software that interfere with or obstruct proper functioning of freegram.io
5.7 The user is not allowed to introduce any malicious or harmful material into freegram.io.
5.8 The user expressly prohibited to maneuver to obtain an unauthorized access to, interfere with, damage, or disrupt any part of the Services, freegram.io, its host server or any affiliated database, computer or server.
5.9 Subject to any additional or separate written agreement, the TOS constitutes the entire agreement between Freegram and you with respect to the Services.
5.10 The headings, subheadings and numbers in the TOS are for convenience of the reader and reference only, and they do not aim to limit, construe, define, or determine the scope of the provisions herein contained.
5.11 Freegram has its official Privacy Policy forming the part of the TOS. It is posted separately on freegram.io to facilitate the reader and to emphasize special consideration.
5.12 If Freegram fails to enforce any right available at the TOS, any additional agreement or any law for the time being in force, it shall neither imply that Freegram waives the right nor deprive its entitlement to enforce such right subsequently.
5.13 Freegram may assign any right arising from the TOS to any person or entity. The user agrees not to assign the right available at the TOS to any person or entity.
6. Governing Law, Jurisdiction and Service of Notice:

6.1 All disputes arising from the TOS shall be resolved by an independent arbitration.
6.2 In case, the arbitration fails to resolve the dispute, the matter may be brought before the court having competent jurisdiction in Toronto.
6.3 The user expressly agrees that the TOS shall be governed by the relevant laws for the time being in force in Ontario, Canada.
6.4 The courts having competent jurisdiction in Toronto shall have exclusive jurisdiction to hear the disputes arising from the TOS.
6.5 All the notices or correspondence required to be made hereby or by the relevant law for the time being in force shall be presumed to be delivered if sent to the official email of Freegram or any authentic postage service.
6.6 In case the communication is made through postage service, the communication shall be presumed to be complete after five (5) business days of the posting.
7. Copyrights and Intellectual Property Rights:

7.1 Freegram strictly adheres to non-infringement of copyrights, and believes it has not violated any rights belonging to any other party during the course of its business and provision of the Services. In case any person or entity has a proof of the infringement of the rights by Freegram, he/she/it shall serve the notice on us. We shall resolve the matter within fourteen (14) days of the receipt of such notice.
8. Intellectual Property Rights:

8.1 All the material contained in freegram.io, including, without limitation, the content, software, images, drawings and design, is the sole property of Freegram and is protected by the copyright protection laws for the time being in force in Canada and by the relevant International Treaties. No user is allowed to copy, reproduce, distribute, reprint, host or use in any other manner without the written approval of Freegram.
8.2 In the event of infringement of our rights, we shall take strict legal action, and shall also claim compensation.
8.3 Freegram reserves the rights not hereby claimed.
9. Indemnification:

9.1 The user hereby agrees to indemnify and hold Freegram, its directors, affiliates, agents, employees and staff harmless from any claim, legal action, demand or damages made by any third party arising out or linking to the user's enjoyment of the Services, or violation of the TOS committed an act of omission or commission of the user or infringement of rights of third party arising out of any contract with such third party.
10. Disclaimer 2.0:


10.2 Force Majeure: Freegram is a professional business entity and adheres to the commitments and promises it has made with the clients. There are events that may make Freegram to unable to provide the Services such as an act of God, natural disaster, lock-outs, fire, floods, strikes, labor troubles, riots, war, insurrection or any cause beyond the reasonable control of Freegram. In such situations, neither Freegram nor the client shall be held liable for the breach of any provision of the TOS or delay of the Services. The Services may be suspended until the existence of such situations. In case, the situation continues to exist for a continuous period of thirty (30) days, the TOS shall be terminated between the user who has paid to Freegram for the Services and receives no part of the Services, and shall be entitled to claim refund.
10.3 Extent of Liability: Unless provided otherwise in the TOS or any other additional or separate agreement, the aggregate liability of Freegram with respect to the Services for all claims shall not be in excess of the original price of the Services the user has paid to Freegram for the job from which the dispute, claim or demand has arisen.
10.4 Freegram hereby warrants that the Services do not violate the terms and conditions of any social media network including but not limited to Facebook, Instagram, YouTube, Telegram and Twitter.
10.5 All errors and omissions excepted.
11. Severability:

11.1 In case, any provision of the TOS is found to be unenforceable, void or invalid in any given circumstances, it shall be severed from the TOS, and the remaining terms will be enforceable and valid without any effect.
12. Confidential Information:

12.1 Parties agree not to disclose the confidential information of each other without written permission of the concerned party unless required by competent governmental authorities. Such confidential information includes, without limitation, the business secrets and strategies and identifiable information of the clients.
13. Publicity

By using Freegram or any portion thereof, including but not limited to our SMM & ICO services, you hereby grant us a fully paid-up, royalty-free, nonexclusive, worldwide right and license to use your trademarks, logos, and trade names for the sole purpose of referring to you as a customer and/or user of Freegram on the Freegram Site and our other marketing and promotional materials, or as otherwise mutually agreed between you and Freegram.
14. Contact:

14.1 For all communication relating to the operation of the TOS, as well as support, sales, and billing, the following email addresses shall be used: [email protected]

14.2 For physical mailing of checks and other documents, the following address shall be used:

70 Carr Street,
Toronto, Ontario, M5T1B7


Refund Policy is an addition to ToS and is designed to described the way Freegram handles the refunds for payments from clients.
Please read this policy carefully. This is the Return and Refund Policy of Freegram.

We offer non-tangible irrevocable goods. As a customer you are responsible for understanding this upon purchasing any product/service at our site.

Contact Customer Support

99% of problems can be solved with a simple email. We request that you reach out to us using our "Contact us" page. Our Customer Service Department will get back to you within 24-48 (usually less than 24 hours) with a review of your concern, and a solution.

Eligible Refund Requests

  • Non-delivery of the product/service: in some cases the process times are slower, and it may take a little longer for your order to finish. In this case, we recommend contacting us for assistance. Please provide clear evidence that you have not used similar products or services from other providers simultaneously. Claims for non-delivery must be submitted to our Billing Department within 14 days of payment via Refund Request Form.

  • Product not-as-described: such issues should be reported to our Billing Department within 14 days from the date of the purchase via Refund Request Form. Clear evidence must be provided proving that the purchased product/service is not as described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.

  • Client wishes to cancel recurring payment of product/service and is within 7 days of the last payment. If a request is made for a refund after 7 days the customer is not eligible, and a cancellation will be completed on all future billing. The customer may continue to receive the service until the end of their billing cycle, or opt for immediate halt of the product/service. Please "Contact us" if you wish to change your subscription.

Not Eligible Refund Requests

Social Media Services are unstable by definition, as the service is built upon a dynamic environment. As Social Media Networks are centralized and separately operated organizations, their activity in unpredictable for Freegram operations. Some of their activities may cause partial or complete disruption of results reached by Freegram.

  • Freegram will not provide a refund for any of its services that have been disrupted, deleted or corrupted due to the updates or any other activities of the network owner or operator (i.e. Instagram, Facebook, Telegram, YouTube, Twitter)
  • Freegram will not provide a refund for any of its services that could not have been delivered due to any kind of restrictions caused by the client.
  • Freegram will not provide a refund for any unauthorized transaction(s) for the amount of which Canadian Corporations are not liable by the Federal Law.

We stand behind our products and are proud to deliver the highest quality social media engagement services online today. We can't always offer a refund, but if within 30 days you're unhappy with your order simply contact us and we will find a resolution to your concerns.

Please note: we make every attempt to process the refund request as quickly as possible, however some financial institution can take up to 20 days for the refund to reflect in your bank account/card.